RETURNS POLICY

For orders placed after November 1st, customers are permitted to return items until January 31, 2025. This extended period allows consumers to make decisions regarding their purchases without the pressure of a short return window, which is particularly beneficial during the holiday season when gift-giving is prevalent.

Customers wishing to return goods must do so within 14 days of receipt. The return should be sent to the following address: FIERCE & FABULOUS, 7 FERNCOMBE DRIVE, RUGELEY, STAFFORDSHIRE, WS15 2XB.

It is crucial that items are returned in their original packaging to maintain product integrity and ensure safe transit. Adequate protection around the box is also recommended to prevent damage during shipping.

Upon receipt of the returned goods, we will process a refund, which will exclude any original delivery costs if applicable. This policy is standard in the industry, as it helps cover the expenses incurred during the initial shipment. Customers should be aware that they are responsible for the cost of return postage when returning unwanted products. This aspect of the policy is common practice and serves to mitigate losses for the retailer.

In the event that goods are received in a damaged condition, it is imperative for customers to inspect their items immediately upon receipt. Any issues should be reported within 14 days to ensure that the merchant can address the situation appropriately. Failure to report damages within this timeframe may result in the customer being deemed to have accepted the goods as satisfactory, which can complicate the return process.

In summary, a clear and concise returns policy not only protects the interests of the merchant but also provides customers with the assurance that their satisfaction is a priority. By adhering to the outlined procedures, both parties can navigate the returns process effectively, ensuring a positive experience in the retail environment.