SHIPPING POLICY

Standard delivery for orders is typically conducted from Monday to Friday. This schedule allows for a streamlined processing period, ensuring that orders are dispatched promptly. Once an order is placed, customers can generally expect to receive their items within 7-10 working days, this is due to all of our items being made to order in store.

During peak shopping seasons, particularly from November to December, delivery times may extend to 10-14 working days. This increase is often due to heightened order volumes and logistical challenges that arise during these busy periods. It is advisable for customers to plan their purchases accordingly, especially if they require items by a specific date.

It is also important to consider that some items may be made to order or imported specifically for the customer. Such products are not eligible for express delivery options, as they require additional processing time. Each product page provides individual delivery estimates, allowing customers to make informed decisions based on their needs.

For orders that include multiple items, particularly those that contain pre-order products, it is standard practice for the entire order to be held until all items are ready for dispatch. This policy ensures that customers receive their complete order in one shipment, which can enhance the overall shopping experience. Should customers wish to amend or split their orders, it is recommended to contact customer service for assistance.

Lastly, it is essential to note that pre-orders require payment upfront to secure the item. This practice is common in the industry, as it allows merchants to manage inventory effectively and ensures that customers are committed to their purchase.